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General
General Enquires and FAQs
General
- Should I purchase one of the Hema apps, or a Hema Navigator?
- Accounts needed to setup and use Hema products
- What coordinate formats are supported?
- What happens when you come across inaccuracies in mapping data?
- Tracks names are not visible on map
- I want "better" (ie. 1:25000 scale) maps...why can't I get them?
- In-dash units and other 3rd party devices - Using Hema maps
- Should I use magnetic windscreen mounts?
- Are there video tutorials?
- Can't find the answer in the Knowledgebase? Submit a ticket!
- How to use the Hema Tech Support System
- Charging & Power Fault Causes - Cables
GPS Navigators
- Hema GPS Comparison - Technical Specification
- Navigator [General] - Identifying different Hema Navigator models
- Navigator [General] - I need a new USB cable - What sort do I need?
- Navigator [General] - External GPS antenna?
- Hema Navigator battery life
- Why does the navigator get confused when entering a tunnel?
- Positioning navigation devices on the vehicle's windscreen
- Import POIs into iGO from a KML file
- Charging Options
- What is the maximum micro SD card size?
- Why do the Altitude readings seem to be innaccurate?
- Car Windscreens Blocking GPS signals?
- Navman GPS units - Do they have Hema maps installed?
- How to Download & Install Naviextras Toolbox.
- Charging with USB
Apps
- I have an app on iOS, can I transfer to Android or vice-versa?
- What type of iPad / Tablet is compatible with the Hema apps?
- I have one of the Hema apps. If I want the other one, do I have to pay?
- Can you install Hema maps outside of the Google Play or Itunes store?
- Do any of the Hema apps work with Apple Carplay or Android auto?
- My app does not seem to be working - what should I do?
- Refunds for applications
- About app store purchases
- How many devices can I use a purchased app on?
- Compass not working on your device?
- App does not seem to be tracking me properly
- How do I enter coordinates to navigate to?
- How to re-download an app to a new device
iOS
- Location Services (iOS)
- How to Redeem a gift code on an iOS device
- Is there an app that is Apple CarPlay compatible?
- How to set your screen Auto-Lock timeout
- Text too small? Zoom view might help!
- Powering off your iPad/iPhone as opposed to putting it to sleep
- Which iPad models have GPS built in?
- iPad or other tablet vehicle mounting
- Regrant Failed error message when trying to restore a purchase
- iPhone 6S - How to disable the 3D Touch feature
Android
- Location Services (Android)
- How to update apps (Android)
- I want to buy an Android tablet - Can you give me any advice?
- App does not seem to be tracking me properly (Android)
- Google Play Store billing via your Telstra account
- My device screen goes to sleep while the app is running (Android)
- Can't see the compass indicator on your Android device?