--- title: Knowledge Base description: Knowledge Base --- [Skip to content](https://kb.hemamaps.com#main-content) English Show submenu for translations [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en) ![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new) - [Customer portal](https://kb.hemamaps.com/tickets-view) - [Shop](https://hemamaps.com/) [Shop](https://hemamaps.com/) How can we help? - There are no suggestions because the search field is empty. ### [![](https://kb.hemamaps.com/hubfs/Screenshot%202026-07-30%20132245-1.png) Hema Nav - 2026 August Updates Find out more information about new updates here](https://kb.hemamaps.com/hema-nav-2026-august-updates?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/hr-1nav.webp) HR-1 NAV Hema Nav Smart Navigator with Dual Channel Dash Cams](https://kb.hemamaps.com/hr-1-nav?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/ktx-ns01eu_the-alpine-navi-stick-usb-plug-and-play-navigation_1_-1.jpg) Alpine NaviStick KTX-NS01EU](https://kb.hemamaps.com/alpine-navistick?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/hx%20box%20image.jpg) HX-BOX GPS Navigation Module](https://kb.hemamaps.com/hx-box?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/New%20SW-1.png) Hema Nav Hema Nav & 4WD Maps](https://kb.hemamaps.com/hema-nav?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/HR-1%20V2.png) HR-1 Smart Monitor with Dual Channel DVR (discontinued, replaced by HR-1 NAV)](https://kb.hemamaps.com/hr-1?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/HX-2-Product-001.webp) HX-2 Plus HX-2+ GPS Navigator Model](https://kb.hemamaps.com/hx-2-plus?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/HX-2.jpg) HX-2 HX-2 GPS Navigator Model](https://kb.hemamaps.com/hx-2?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/AMHXD3%20Photo-1.png) Aerpro - AMHXD3 Hema maps On-Road / Off-Road navigation module](https://kb.hemamaps.com/aerpro-amhxd3?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/ns1000-kb-icon.png) NS1000 NS1000](https://kb.hemamaps.com/ns1000?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/4x4.jpg) 4x4 Explorer 4x4 Explorer app questions](https://kb.hemamaps.com/4x4-explorer?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/4WD%20Maps%20App.png) Hema 4WD Maps 4WD Maps app questions](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/Explorer%20App%20Image.png) Hema Explorer (Legacy App) Explorer app questions](https://kb.hemamaps.com/hema-explorer-legacy-app?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/HX-1.jpg) HX-1 (Legacy Unit) HX-1 GPS Navigator Model](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/HN7UnitImageSML-png-2-1.png) HN7 (Legacy Unit) HN7s and older models](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/Garmin-logo-1.png) Garmin Navigators General Enquires](https://kb.hemamaps.com/garmin-navigators?hsLang=en) ### [User Manuals / eGuides View your User Manuals & eGuides](https://kb.hemamaps.com/user-manuals-eguides?hsLang=en) ### [General General Enquires and FAQs](https://kb.hemamaps.com/general?hsLang=en) ### [PC PC Enquires](https://kb.hemamaps.com/pc?hsLang=en) ### [![](https://kb.hemamaps.com/hubfs/Hema%20Uni%203.png) Online Training Hema's Training Program Schedule](https://kb.hemamaps.com/online-training?hsLang=en) [![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=228&height=128&name=Hema%20Maps%20Logo%20(1).png "Hema Maps Logo (1)")](https://www.hemamaps.com/) **Address** 3 Wyman Pl, Braeside VIC 3195 **Contact us** 03 7054 4300  10 AM - 4 PM AEST [appsupport@hemagroup.com.au](mailto:appsupport@hemagroup.com.au) Copyright © 2026, Hema Maps