--- title: How to re-download an app to a new device description: When you purchase an app, it will store itself on your email address attached to either the Apple App Store or Google Play Store.   On the new device, please make sure you're signed into the same emai --- [Skip to content](https://kb.hemamaps.com/how-to-re-download-an-app-to-a-new-device#main-content) English Show submenu for translations [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en) ![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new) - [Customer portal](https://kb.hemamaps.com/tickets-view) - [Shop](https://hemamaps.com/) [Shop](https://hemamaps.com/) How can we help? - There are no suggestions because the search field is empty. 1. 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[Apps](https://kb.hemamaps.com/general?hsLang=en#apps) # How to re-download an app to a new device When you purchase an app, it will store itself on your email address attached to either the Apple App Store or Google Play Store.   On the new device, please make sure you're signed into the same email address you've used to purchase the app originally, as this is where the app purchase sits.   Please also make sure you're on the same platform (iOS to iOS or Android to Android) If you're on a different platform, unfortunately you'll need to purchase the app again, as a purchase is only attached to your email address in either the Apple App Store or Google Play Store.   To re-download the app please see the below links: **\* [Android](https://support.google.com/googleplay/answer/113410?hl=en&co=GENIE.Platform%3DAndroid#:~:text=Reinstall%20apps%20or%20turn%20apps%20back%20on&text=On%20the%20right%2C%20tap%20the%20profile%20icon.&text=Manage.,to%20install%20or%20turn%20on.)** **\* [iOS](https://support.apple.com/en-au/HT211841)** - 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