Knowledge Base
Submit a Ticket!
General
HXD-N
Aerpro - AMHXD3
On-Road
Off-Road
Other
HX-2 Plus
General
HX-2
Popular
General
Updates and Announcements
On-Road
Off-Road
Adventure Maps
Deep Dive
4x4 Explorer
General
Guides and How tos
App Store Management
Troubleshooting
Updates and Announcements
Hema 4WD Maps
General
Memory Map
Updates and Announcements
iOS
Android
Hema Explorer (Legacy App)
General
iOS
Android
App Store Management
HX-1 (Legacy Unit)
General
Drive
Explore
HN7 (Legacy Unit)
General
HN7
HN6
HN5
iGO - Street
OziExplorer - 4WD
Garmin Navigators
User Manuals / eGuides
GPS Navigators
Apps
Hema Accessories
General
General
GPS Navigators
Apps
iOS
Android
Cloud
PC
General
Hema Navigator Explorer
Cloud
Online Training
Back to home
Knowledge Base
General
HXD-N
Aerpro - AMHXD3
On-Road
Off-Road
Other
HX-2 Plus
General
HX-2
Popular
General
Updates and Announcements
On-Road
Off-Road
Adventure Maps
Deep Dive
4x4 Explorer
General
Guides and How tos
App Store Management
Troubleshooting
Updates and Announcements
Hema 4WD Maps
General
Memory Map
Updates and Announcements
iOS
Android
Hema Explorer (Legacy App)
General
iOS
Android
App Store Management
HX-1 (Legacy Unit)
General
Drive
Explore
HN7 (Legacy Unit)
General
HN7
HN6
HN5
iGO - Street
OziExplorer - 4WD
Garmin Navigators
User Manuals / eGuides
GPS Navigators
Apps
Hema Accessories
General
General
GPS Navigators
Apps
iOS
Android
Cloud
PC
General
Hema Navigator Explorer
Cloud
Online Training
General
General Enquires and FAQs
General
Charging & Power Fault Causes - Cables
Should I purchase one of the Hema apps, or a Hema Navigator?
Accounts needed to setup and use Hema products
What coordinate formats are supported?
What happens when you come across inaccuracies in mapping data?
Tracks names are not visible on map
I want "better" (ie. 1:25000 scale) maps...why can't I get them?
In-dash units and other 3rd party devices - Using Hema maps
Should I use magnetic windscreen mounts?
Are there video tutorials?
Can't find the answer in the Knowledgebase? Submit a ticket!
How to use the Hema Tech Support System
See more
GPS Navigators
Hema GPS Comparison - Technical Specification
Navigator [General] - Identifying different Hema Navigator models
Navigator [General] - I need a new USB cable - What sort do I need?
Navigator [General] - External GPS antenna?
Warranty / Repair Return Instructions
Hema Navigator battery life
Why does the navigator get confused when entering a tunnel?
Positioning navigation devices on the vehicle's windscreen
Import POIs into iGO from a KML file
Charging Options
What is the maximum micro SD card size?
Why do the Altitude readings seem to be innaccurate?
Car Windscreens Blocking GPS signals?
Navman GPS units - Do they have Hema maps installed?
How to Download & Install Naviextras Toolbox.
Charging with USB
See more
Apps
How to re-download an app to a new device
I have an app on iOS, can I transfer to Android or vice-versa?
What type of iPad / Tablet is compatible with the Hema apps?
I have one of the Hema apps. If I want the other one, do I have to pay?
Can you install Hema maps outside of the Google Play or Itunes store?
Do any of the Hema apps work with Apple Carplay or Android auto?
My app does not seem to be working - what should I do?
Refunds for applications
About app store purchases
How many devices can I use a purchased app on?
Compass not working on your device?
App does not seem to be tracking me properly
How do I enter coordinates to navigate to?
See more
iOS
Location Services (iOS)
How to Redeem a gift code on an iOS device
Is there an app that is Apple CarPlay compatible?
How to set your screen Auto-Lock timeout
Text too small? Zoom view might help!
Powering off your iPad/iPhone as opposed to putting it to sleep
Which iPad models have GPS built in?
iPad or other tablet vehicle mounting
Regrant Failed error message when trying to restore a purchase
iPhone 6S - How to disable the 3D Touch feature
See more
Android
Location Services (Android)
How to update apps (Android)
I want to buy an Android tablet - Can you give me any advice?
App does not seem to be tracking me properly (Android)
Google Play Store billing via your Telstra account
My device screen goes to sleep while the app is running (Android)
Can't see the compass indicator on your Android device?
See more
Cloud
Can't sign in to the cloud?
