Do you have any Training Videos
Yes, we do, you can find a link to them here.
Why does my HX2 place me in Canberra?
Your HX2 will default your location to Canberra if you have no current GPS Fix. Giving your HX2 a clear unobstructed view of the sky will quickly connect to satellites and your HX-2 will place you correctly.
Can I run the On-Road, Off-Road and Adventure Maps modes at the same time
Yes, you can! Please refer to our knowledge base article on this topic here.
Help, My HX-2 wont turn on
If you have clicked the power button down and nothing happens, try holding it down for a couple of seconds. If that does not resolve the issue please refer to our knowledge base article on this topic here.
How do I add a Waypoint
There are a few ways you can add a waypoint on your HX-2, please refer to our knowledge base article on this topic here.
How do I change the On-Road guidance voice
You can change the voice for the voice guidance on your HX-2 through the App settings menu. To see a more in depth explanation please refer to our knowledge base article on this topic here.
How do I connect to WiFi
The easiest way to access the WiFi settings screen is to click the WiFi indicator in the top right hand corner of the screen. To see a more in depth explanation please refer to our knowledge base article on this topic here.
How do I find the Serial Number in my HX-2 software
If you would like to see your Serial number of your HX-2 it is on the back of your unit or the side of the box, but you can also find it from inside the system settings. To see a more in depth explanation please refer to our knowledge base article on this topic here.
My HX-2 Mount won’t stick
If your HX-2 Suction Mount does not stick correctly please refer to our knowledge base article on this topic here.
How Do I Search for an Address
The easiest way to do this is by using the Search icon in the On-Road program. To see a more in depth explanation please refer to our knowledge base article on this topic here.
My unit does not turn on
If the unit is has a flat battery, it will take time to charge up the unit. Please make sure the unit has been left on charge for at least 20 to 30 minutes.
What does the word "Here" mean on the On-Road program?
The word "Here" is the name of our partner "Here Maps" that program the On-Road side.
- You won't be able to remove this watermark.
- You can however tilt your angle a little bit, so the roads/maps show up and make it less noticable.
Can I open PDF files on the HX-2?
No, you are only able to load maps that are already on the unit. (Or available for download)
How to lock your position
1. Open up the On-Road mode.
2. Then tap on the arrow button located on the top right.
Note: Orange means it's locked and grey means it's unlocked.
So, if you were to move the map to look around, they arrow icon will become grey and you'll have to tap on it again, to snap you back to your current location.
How do I enter coordinates?
1. Enter the "On-Road" Program.
2. Tap on the magnifying glass on the top.
3. Tap on the 3 dots at the top and make sure "Latitude / Longitude" is turned on.
4. Then on the search bar, add your coordinates (E.g. -27.578160, 153.008619)
No Routes Found
Have a look at your route settings, if any of them is toggled off, it will change how the routing works.
E.g. If toll roads are turned off and your destination can only be reached with toll roads, then the unit will be unable to route you.
To check what route settings you have, please see below:
1. On the home page, tap on the three white lines located on the top left.
2. Open "App Settings".
3. Tap on "On-road mode".
4. Scroll down and look for "Route options".
5. Make the necessary adjustments by turning them on