If your HX-2 Suction Mount does not stick correctly please follow the steps below.
Ensure the mounting surface is clean and dry. Please use the included Alcohol wipe to clean both the intended mounting location on your windscreen and the suction cup (after the protective cover has been removed). Do not use harsh chemicals or detergents.
To ensure the best suction lock between your HX-2 suction mount and your windscreen we suggest adding a layer of moisture to the suction cup. There are many ways this can be achieved but we recommend applying some water to your finger tip and then spreading that around the suction cup.
Please ensure the suction lever at the bottom of the mount is in the OFF position.
Attach the suction cup to your desired location on your windscreen.
Turn the suction lever to the ON position. Please note: If the suction lever is not in either the ON or OFF position, the suction mount will only have a partial open will stick but only for a short period of time.
Once all steps are correctly completed, your mount and cradle should sit securely (even off road) and not move until you release the mechanism
Please use the link below for a video tutorial on the installation process.
If the steps above do not resolve this issue, please contact our technical support team for further assistance.
You can submit at technical support ticket via our website at http://kb.hemamaps.com/kb-tickets/new