--- title: HX-2 - Recovery Mode Reset description: HX-2 - Recovery Mode Reset --- [Skip to content](https://kb.hemamaps.com/hx-2-recovery-mode-reset#main-content) English Show submenu for translations [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en) ![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new) - [Customer portal](https://kb.hemamaps.com/tickets-view) - [Shop](https://hemamaps.com/) [Shop](https://hemamaps.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.hemamaps.com/?hsLang=en) 2. [HX-2](https://kb.hemamaps.com/hx-2?hsLang=en) 3. [Deep Dive](https://kb.hemamaps.com/hx-2?hsLang=en#deep-dive) # HX-2 - Recovery Mode Reset ## As a last resort, if your HX-2 cannot boot at all you can try a factory reset from recovery mode. ### **WARNING: This will erase all data on your device** If you are not comfortable with this process, please submit a [ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) to send your unit in to Hema for servicing. To perform this reset: 1. Hold the **brightness up** (left button) and **power** buttonsuntil you see the boot menu (usually 10-15s) 2. Use **brightness up** to scroll to \[Recovery Mode\] and use **brightness down** to select it. This should take you to a larger menu. 3. Use **brightness up/down** to scroll to Wipe data/factory reset and use the **power** button to select it. 4. Confirm you wish to proceed using the same controls as step 3. 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