The three most common reasons for seeing this message are:
2. Map/software version mismatch.
3. Connected to wifi with no internet.
1. No satellite signal.
If the HX-2 hasn't been able to get a GPS fix for some time, attempting to navigate will fail as the unit cannot give directions without knowing its current location.
To check the satellite signals, you can tap the satellite icon show below. A red line through this icon would indicate the unit does not currently have a GPS fix.
2. Map/software version
3. Wifi no internet
If your HX-2 is connected to a wifi network, but that network has little or no internet connectivity, your unit may attempt to use online search, navigation, and maps.
If the unit does not receive a response in time, it will say it has failed to find any results/route.
You can check if a network is connected with no internet by opening the wifi settings, and looking for the 'Connected, no internet' message show below [1].
To avoid any wifi issues, turn off wifi entirely with the 'Use Wi-Fi' switch [2].