Troubleshooting tips for PC / USB connections

Troubleshooting tips for PC / USB connections:

Try a different cable
Try a different USB port on the PC
If the PC has USB 3 ports, try non-USB3 ports etc.
PC Anti-virus Software

We know that sometimes Norton Internet Security, AVG, McAfee, and Trend Micro Antivirus / Firewall software can cause the Navigator not to connect properly, or to disconnect. If you have any of these programs running on your PC, try disabling the Anti-Virus and/or Firewall component(s) while your Navigator is connected to the PC.

Make sure the Navigator is NOT connected while installing software
If you disconnect and reconnect the Navigator to the PC, wait at least 5 seconds after unplugging BEFORE plugging in again
Remember, your Navigator can connect in different modes, USB or Mass Storage mode, and Sync mode.
When using in Sync mode, you will need to install additional software to make the connection:

Windows Vista, 7 or 8: Windows Mobile Device Centre