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HX-1 - How to update your Drive maps (Subscription/License Expired)

Hema pay for three years of free updates to the Drive program from your date of purchase.  When this three year has expired any further updates are paid updates as Hema does not own the Drive database or manufacture its updates.

NB: You will need to have your HX-1 connected to WiFi or a data source such as a personal hotspot to complete these updates.

If you see "Subscription/License Expired!"

Your HX-1 comes with three years of free updates from your date of purchase. If this period of time is over, then you will see "Subscription/License Expired!" All that means is that your free updates are over and you are now on paid updates. In order to update your Drive program again, you will need to plug your unit onto a Windows computer and download the Naviextras Toolbox. Please see below attachments on how to do so.

NB: You'll still be able to use your unit as normal, you just might not have the latest Drive map updates. 


  1. Check your current drive map version.
  2. Install Naviextras Toolbox.
  3. Install available updates.
  4. Purchase additional maps.

1. Check your current drive map version.

  1. Open the Drive program.
  2. Tap on the three orange lines on the bottom left.

  3. Scroll down from the menu and tap on About.
  4. Then Content.
  5. Scroll down and tap on Maps.
  6. Here you should see Australia 20XX.QX (E.G. Australia 2021.Q2)
  7. This will show you what year and quarterly map update your Drive program is currently on.

2. Install Naviextras Toolbox.

Naviextras is the company who provides the street mapping which is installed on the HX-1 Navigator.

To update these maps, you will need to download and install the Naviextras Toolbox program on your Windows PC.

You can get the Naviextras Toolbox software from the Naviextras website, or by clicking the download link below.

Create a Naviextras account if you do not already have one.

You can create your own profile / account on the Naviextras website, or you can create your profile within the Naviextras Toolbox program.


3. Install available updates.

Start the Naviextras Toolbox software on your PC.

You will see a screen similar to that shown below (screenshot has been clipped to show relevant information):

Note in our example that

  1. There is no device currently connected
  2. You are not signed in at this point in time

Connect the HX-1 to your PC. You will see the USB connected screen.

To complete the connection, tap the Turn on USB storage button (1). You will be prompted to confirm your action.

Tap the OK button to continue. You will see the USB storage in use screen, indicating that the HX-1 is connected to your PC (1 below).

You will also see a small dialogue window which pops up showing that a device has been connected, as shown below.

Once your device is connected, you will notice some changes to the Naviextras Toolbox window, as shown below:

  1. Shows your device is connected and recognised
  2. Shows that you are not yet logged into your profile
  3. Enter your username and password here, if you have an account
  4. Create your user profile here, if you have not yet created your account / profile.
  5. The UPDATES button is active, showing that there are updates available for your device.

Either create your profile, and then login, or enter your username and password if you already have one.

NB: You cannot perform updates without logging into your account!

Once you are signed in, Naviextras Toolbox will reflect this, as shown at 1 below (user's name blurred to protect the innocent):

Click the Updates button to show available updates for your device.

The main panel within Naviextras Toolbox will show information related to the updates available for your device:

Basic information related to the updates available

Click the More button to see more detailed information regarding the available updates

Click the Install button to install the available updates.

You will be prompted to perform a backup prior to updating your device.

Warning: It is HIGHLY RECOMMENDED that you perform a backup prior to doing updates on your HX-1!

If something goes wrong during the update process (broken internet connection, power failure on your PC, etc.) the backup provides some insurance allowing you to recover your device in case of a partially installed update, etc.

If you choose to continue without performing a backup, you do so at your own risk, and the device would have to be returned to Hema to remedy the situation if something goes wrong during the update process.

Assuming that you are performing a backup, Click the "Yes, I want to do a backup" button to start the backup process.

Naviextras will prompt you to enter a name for the backup, which will default to the date and time that the backup was initiated.

You can leave the name as the default and click the OK button to start the backup.

NB: You may see a warning that the backup may take several hours to perform.

Rest assured, on a typical PC, the backup will more likely take a couple of minutes, NOT several hours!

You will see a progress window while the backup is running, as shown below. As the progress window warns, do not disconnect your device during the update process!

Once the backup is complete, you will see a window confirming this, as shown below:

Click the OK button to finish the backup process.

Once the backup is complete, Naviextras toolbox will immediately begin the update process, displaying a progress window will updates are being installed on your device.

You can click the "Show details" option show more information about the update if you want, and the window will expand to show details of individual items being installed.

You can untick the "Show details" option to close the detailed view.

Once the update is complete, you will see a message to that effect as shown below. Click the OK button to close the update window.

The Naviextras Toolbox main window will also show the fact that your device is now up to date:

  1. Shows your device is now up to date
  2. The Updates button has now been replaced with the Device button.

At this point you can tap the "Turn off USB storage" button your HX-1's screen, and disconnect the HX-1 from your PC.

4. Purchase additional maps.

Once you have connected your device to Naviextras Toolbox and logged in to your account, you
can browse and download available map updates or purchase new maps and other contents. To
download contents through Naviextras Toolbox, follow the steps below:

  1. Click Shop on the left side of the Naviextras Toolbox window.
  2. Browse the list of available map subscriptions

    NB: Available contents depend on your region.

  3. Select the item that you would like to purchase and click Read more.
  4. There may be more than one option available for purchase. Choose the option that fits your needs and click Add to cart.
  5. The content of your shopping cart is displayed. Check that the correct items are in the cart and click Checkout.
  6. The system prompts you again to verify your order. Click Invoice address to continue with the order or click Back to cart to go back to your shopping cart and modify its content.
  7. Enter your invoice address and click Payment.
  8. Wait until the payment page loads. Select your payment method and country.
  9. Enter your credit card details and click Submit.
  10. You are redirected to the screen where you can see the new packages available to install.
  11. Click Install at the bottom of the screen to start the installation process.
    After clicking on Install, you are prompted to make a backup.

NB: We strongly recommend proceeding with a backup before downloading and installing updates. You may decide to skip backup at your own risk.

After creating a backup, Naviextras Toolbox starts downloading and installing the selected
updates. A double status bar shows the progress: the one on top shows the total ratio of the job
already done, and the one at the bottom shows progress with the current file. Wait until you
receive a message that the operation is completed.



PDF instructions:

1. How to install toolbox


2. How to start using toolbox


3. Purchasing digital content in Naviextras Toolbox


4. Map purchase through Naviextras portal