HX-1 - How to hard reset a HX-1

To perform a hard reset on your HX-1, Hold the power button down for 20 seconds. This will force the unit to shutdown and restart. If the unit doesn't restart, you can simply just hold onto the power button again to re-boot it up.


The following are some scenarios on when you should perform a hard reset on your HX-1:

  • Unable to turn on/off
  • Unit is stuck on a reboot loop
  • Unit is not responding or is freezing up
  • Unit is not charging

If the steps above do not resolve this issue, please contact our technical support team for further assistance.

You can submit at technical support ticket via our website at http://hema.helpserve.com/Tickets/Submit