HX-1 - Explore has stopped responding

If you see the error message pop up "Explore has stopped responding" try checking out these few things:

  • Try to hide your waypoints, as this might clutter your map and make it hard to load everything else. 
  • Check how many layers you have on your visible maps. We recommend keeping only 1 or 2 and moving the rest to available maps. As it will try to load all the layers which can cause the unit to freeze.
  • Clear off your cache.
  • Try turning off your WiFi connections.


If the steps above do not resolve this issue, please contact our technical support team for further assistance.

You can submit at technical support ticket via our website at http://hema.helpserve.com/Tickets/Submit