--- title: HX-1 - Explore has stopped responding description: "If you see the error message pop up "Explore has stopped responding" try checking out these few things:   If the steps above do not resolve this issue, please contact our technical support team for fu" --- [Skip to content](https://kb.hemamaps.com/hx-1-navigator-explore-is-not-responding#main-content) English Show submenu for translations [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en) ![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new) - [Customer portal](https://kb.hemamaps.com/tickets-view) - [Shop](https://hemamaps.com/) [Shop](https://hemamaps.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.hemamaps.com/?hsLang=en) 2. [HX-1 (Legacy Unit)](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en) 3. [Explore](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en#explore) # HX-1 - Explore has stopped responding If you see the error message pop up "Explore has stopped responding" try checking out these few things: - Try to hide your waypoints, as this might clutter your map and make it hard to load everything else. - Check how many layers you have on your visible maps. We recommend keeping only 1 or 2 and moving the rest to available maps. As it will try to load all the layers which can cause the unit to freeze. - Clear off your cache. - Try turning off your WiFi connections.   If the steps above do not resolve this issue, please contact our technical support team for further assistance. 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