---
title: HN5A and HN5i - USB Sync Mode connection to PC
description: Remember, to make the connection in ActiveSync, the HN5 model Navigators MUST be set to Sync Mode for the connection to work. Make sure the Navigator is switched on and sitting at the main menu BEFORE
---

[Skip to content](https://kb.hemamaps.com/hn5a-and-hn5i-usb-sync-mode-connection-to-pc#main-content)

English

Show submenu for translations

[Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en)

![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new)
- [Customer portal](https://kb.hemamaps.com/tickets-view)
- [Shop](https://hemamaps.com/)

[Shop](https://hemamaps.com/)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://kb.hemamaps.com/?hsLang=en)
2. [HN7 (Legacy Unit)](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en)
3. [HN5](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#hn5)

# HN5A and HN5i - USB Sync Mode connection to PC

Remember, to make the connection in ActiveSync, the HN5 model Navigators MUST be set to Sync Mode for the connection to work.

**Make sure the Navigator is switched on and sitting at the main menu BEFORE plugging it into your PC.**

![](https://kb.hemamaps.com/hubfs/HN5Asml-jpg.jpeg)

When you first plug the Navigator into the PC USB port, the **Mode Selection screen** appears.

![](https://kb.hemamaps.com/hubfs/HN5isml-jpg.jpeg)

After plugging into the PC, the mode selection screen only appears for about **5 seconds**.

Tap the **Center GREEN button** on the Navigator screen when the Navigator is first connected to the PC USB port.

![](https://kb.hemamaps.com/hubfs/ActiveSyncModeIcon-png.png)

If you do not choose one of the three modes, the Navigator defaults to the Sync Mode connection, so you can either tap the icon, or leave it to automatically connect in Sync Mode. 

- [Hema Nav - 2026 August Updates](https://kb.hemamaps.com/hema-nav-2026-august-updates?hsLang=en)
- [HR-1 NAV](https://kb.hemamaps.com/hr-1-nav?hsLang=en)
- [Alpine NaviStick](https://kb.hemamaps.com/alpine-navistick?hsLang=en)
- [HX-BOX](https://kb.hemamaps.com/hx-box?hsLang=en)
- [Hema Nav](https://kb.hemamaps.com/hema-nav?hsLang=en#main-content)

    - [Installing the new software](https://kb.hemamaps.com/hema-nav?hsLang=en#installing-the-new-software)
    - [Tips & Tricks](https://kb.hemamaps.com/hema-nav?hsLang=en#tips-tricks)
    - [Updates and Announcements](https://kb.hemamaps.com/hema-nav?hsLang=en#updates-and-announcements)
    - [Troubleshooting](https://kb.hemamaps.com/hema-nav?hsLang=en#troubleshooting)
    - [Hema Nav User Manual](https://kb.hemamaps.com/hema-nav?hsLang=en#hema-nav-user-manual)
    - [Hema University Webinar](https://kb.hemamaps.com/hema-nav?hsLang=en#hema-university-webinar)
- [HR-1](https://kb.hemamaps.com/hr-1?hsLang=en)
- [HX-2 Plus](https://kb.hemamaps.com/hx-2-plus?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/hx-2-plus?hsLang=en#general)
- [HX-2](https://kb.hemamaps.com/hx-2?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/hx-2?hsLang=en#general)
    - [Deep Dive](https://kb.hemamaps.com/hx-2?hsLang=en#deep-dive)
- [Aerpro - AMHXD3](https://kb.hemamaps.com/aerpro-amhxd3?hsLang=en#main-content)

    - [Other](https://kb.hemamaps.com/aerpro-amhxd3?hsLang=en#other)
- [NS1000](https://kb.hemamaps.com/ns1000?hsLang=en)
- [4x4 Explorer](https://kb.hemamaps.com/4x4-explorer?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/4x4-explorer?hsLang=en#general)
    - [Guides and How tos](https://kb.hemamaps.com/4x4-explorer?hsLang=en#guides-and-how-tos)
    - [App Store Management](https://kb.hemamaps.com/4x4-explorer?hsLang=en#app-store-management)
    - [Troubleshooting](https://kb.hemamaps.com/4x4-explorer?hsLang=en#troubleshooting)
    - [Updates and Announcements](https://kb.hemamaps.com/4x4-explorer?hsLang=en#updates-and-announcements)
- [Hema 4WD Maps](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en#general)
    - [Memory Map](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en#memory-map)
    - [Updates and Announcements](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en#updates-and-announcements)
    - [iOS](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en#ios)
    - [Android](https://kb.hemamaps.com/hema-4wd-maps?hsLang=en#android)
- [Hema Explorer (Legacy App)](https://kb.hemamaps.com/hema-explorer-legacy-app?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/hema-explorer-legacy-app?hsLang=en#general)
    - [iOS](https://kb.hemamaps.com/hema-explorer-legacy-app?hsLang=en#ios)
    - [Android](https://kb.hemamaps.com/hema-explorer-legacy-app?hsLang=en#android)
    - [App Store Management](https://kb.hemamaps.com/hema-explorer-legacy-app?hsLang=en#app-store-management)
- [HX-1 (Legacy Unit)](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en#general)
    - [Drive](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en#drive)
    - [Explore](https://kb.hemamaps.com/hx-1-legacy-unit?hsLang=en#explore)
- [HN7 (Legacy Unit)](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#general)
    - [HN7](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#hn7)
    - [HN6](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#hn6)
    - [HN5](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#hn5)
    - [iGO - Street](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#igo-street)
    - [OziExplorer - 4WD](https://kb.hemamaps.com/hn7-legacy-unit?hsLang=en#oziexplorer-4wd)
- [Garmin Navigators](https://kb.hemamaps.com/garmin-navigators?hsLang=en)
- [User Manuals / eGuides](https://kb.hemamaps.com/user-manuals-eguides?hsLang=en#main-content)

    - [GPS Navigators](https://kb.hemamaps.com/user-manuals-eguides?hsLang=en#gps-navigators)
    - [Apps](https://kb.hemamaps.com/user-manuals-eguides?hsLang=en#apps)
    - [Hema Accessories](https://kb.hemamaps.com/user-manuals-eguides?hsLang=en#hema-accessories)
- [General](https://kb.hemamaps.com/general?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/general?hsLang=en#general)
    - [GPS Navigators](https://kb.hemamaps.com/general?hsLang=en#gps-navigators)
    - [Apps](https://kb.hemamaps.com/general?hsLang=en#apps)
    - [iOS](https://kb.hemamaps.com/general?hsLang=en#ios)
    - [Android](https://kb.hemamaps.com/general?hsLang=en#android)
- [PC](https://kb.hemamaps.com/pc?hsLang=en#main-content)

    - [General](https://kb.hemamaps.com/pc?hsLang=en#general)
    - [Hema Navigator Explorer](https://kb.hemamaps.com/pc?hsLang=en#hema-navigator-explorer)
- [Online Training](https://kb.hemamaps.com/online-training?hsLang=en)
- [Legacy Unit Repairs](https://kb.hemamaps.com/legacy-unit-repairs?hsLang=en)

[![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=228&height=128&name=Hema%20Maps%20Logo%20(1).png "Hema Maps Logo (1)")](https://www.hemamaps.com/)

**Address**  
3 Wyman Pl, Braeside VIC 3195

**Contact us**  
03 7054 4300   
10 AM - 4 PM AEST

[appsupport@hemagroup.com.au](mailto:appsupport@hemagroup.com.au)

Copyright © 2026, Hema Maps