Troubleshooting
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      Hema Nav - 'Hema Nav' won't start

      Troubleshooting Steps for How to Get Back into 'Hema Nav'

      If your Hema Nav app crashes on startup—showing a black screen before returning to the home screen— below are steps for one possible method to fix the issue.

       

       

      Re-install Hema Nav licence

      If the previous steps did not resolve the issue, another thing you can try is reinstalling the Hema Nav licence.

      1. Ensure the unit is connected to Wi-Fi, then open the Update Manager
      2. Long press Hema Nav - Licence[1], and press Download[2] on the menu that appears
      3. Wait a few seconds to allow the file to download.

        Note: There will likely be no visual indication that a download has taken place.

      4. Long press Hema Nav - Licence[3] again, and press Open downloaded file[4] on the menu that appears.

        Note: If this option does not appear, you may need to tap the date/time in the top left of the screen, press Clear Downloads, then try again from step 1

      5. You should then see a popup like the image below indicating the process was successful.

        Important: Launch Hema Nav once with Wi-Fi connected to allow the online activation of your licence. This will only be required once after updating or re-installing the licence file.