--- title: If downloads stall in the Update All section description: Hema Nav 2026 Q2 Update All Queue getting stuck --- [Skip to content](https://kb.hemamaps.com/hema-nav-update-all-stall#main-content) English Show submenu for translations [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en) ![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new) - [Customer portal](https://kb.hemamaps.com/tickets-view) - [Shop](https://hemamaps.com/) [Shop](https://hemamaps.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.hemamaps.com/?hsLang=en) 2. [Hema Nav - 2026 August Updates](https://kb.hemamaps.com/hema-nav-2026-august-updates?hsLang=en) # If downloads stall in the Update All section ## The following article is a step-by-step process to follow if updates get stuck in the Update All queue. **DO NOT ATTEMPT UPDATES UNLESS YOU HAVE A STRONG WIFI CONNECTION.** When attempting to complete updates via the Hema Updater, occasionally some downloads may stall in the Update All queue. If any Updates get stuck or delayed in the Update Queue, tap the Crosses to close any updates (1) and the Update Queue window (2): ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-12-2026-05-42-24-0859-AM.png?width=525&height=306&name=image-png-Aug-12-2026-05-42-24-0859-AM.png) Once you have closed all downloads in the Update Queue, tap the Refresh button (3) and then download the updates one by one instead until all updates show in green as "Up-to-date" (4): ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-12-2026-05-50-10-1770-AM.png?width=524&height=299&name=image-png-Aug-12-2026-05-50-10-1770-AM.png)   - [Hema Nav - 2026 August Updates](https://kb.hemamaps.com/hema-nav-2026-august-updates?hsLang=en) - [HR-1 NAV](https://kb.hemamaps.com/hr-1-nav?hsLang=en) - [Alpine NaviStick](https://kb.hemamaps.com/alpine-navistick?hsLang=en) - [HX-BOX](https://kb.hemamaps.com/hx-box?hsLang=en) - [Hema Nav](https://kb.hemamaps.com/hema-nav?hsLang=en#main-content) - [Installing the new software](https://kb.hemamaps.com/hema-nav?hsLang=en#installing-the-new-software) - 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