--- title: Free up memory on Hema HX-2 16GB devices for new updates description: Free up memory on Hema HX-2 for new updates --- [Skip to content](https://kb.hemamaps.com/free-up-memory-on-hema-hx-2-for-updates#main-content) English Show submenu for translations [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new?hsLang=en) [Customer portal](https://kb.hemamaps.com/tickets-view?hsLang=en) ![Hema Maps Logo (1)](https://kb.hemamaps.com/hs-fs/hubfs/Hema%20Maps%20Logo%20(1).png?width=128&height=72&name=Hema%20Maps%20Logo%20(1).png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://kb.hemamaps.com/kb-tickets/new) - [Customer portal](https://kb.hemamaps.com/tickets-view) - [Shop](https://hemamaps.com/) [Shop](https://hemamaps.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.hemamaps.com/?hsLang=en) 2. [Hema Nav - 2026 August Updates](https://kb.hemamaps.com/hema-nav-2026-august-updates?hsLang=en) # Free up memory on Hema HX-2 16GB devices for new updates ## As map update packages increase in size due to more data being included, the need to free up space temporarily to complete the download may arise for HX-2 16GB devices. **DO NOT ATTEMPT UPDATES UNLESS YOU HAVE A STRONG WIFI CONNECTION.** If you are attempting to complete new updates from the Updates screen on your Hema HX-2 and are seeing a recurring **storage alert**, you may need to temporarily remove downloaded 4WD Maps and re-install once complete. **NOTE - FOR THIS UPDATE PROCESS PLEASE DO NOT FACTORY RESET YOUR HX-2 UNIT UNLESS ADVISED BY HEMA TECH SUPPORT.** ***How to tell if you have a 16GB HX-2 device:*** *If the serial number on the back of your device ends in number **.....11059** or lower, you have a 16GB device.* *If the number ends in **.....11060** or higher, you have a 32GB device and the following process should not need to be applied.* **1.** Connect your device to a **strong Wifi connection** (home or office Wifi is preferred as mobile based internet like Starlink or Mobile Hotspot can be unreliable at times). **2.** Go to **Updates** from the Home screen and attempt to complete any required updates: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-20-27-0093-AM.png?width=549&height=323&name=image-png-Aug-11-2026-02-20-27-0093-AM.png) **Note** - if any Updates get stuck or delayed in the Update Queue, [please click here ](https://kb.hemamaps.com/hema-nav-update-all-stall?hsLang=en) **3.** If you see a **Storage alert** recommending that you clear maps, this is safe to do so - please tap **Continue** and see if this allows the new map package to download: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-07-39-4862-AM.png?width=422&height=245&name=image-png-Aug-11-2026-02-07-39-4862-AM.png) This usually should free up enough space to allow the new map package to download: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-07-52-00-2528-AM.png?width=544&height=314&name=image-png-Aug-11-2026-07-52-00-2528-AM.png) However, if the new maps do not download or you see the **Storage alert** again, you may need to try the following proceedure: **UNINSTALL 4WD MAP DOWNLOADS TEMPORARILY** **1.** Close **Updates** by tapping the orange H in the top left and open **4WD Maps** from the Home screen: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-22-09-3903-AM.png?width=550&height=323&name=image-png-Aug-11-2026-02-22-09-3903-AM.png) **2.** Tap in the lower left corner to open **Map List:** ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-23-19-6558-AM.png?width=550&height=322&name=image-png-Aug-11-2026-02-23-19-6558-AM.png) **3.** Tap on the 3 lines to open the **Map List options:** ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-24-10-5379-AM.png?width=551&height=335&name=image-png-Aug-11-2026-02-24-10-5379-AM.png) **4.** Tap on **Show Folders:** ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-24-42-9571-AM.png?width=550&height=321&name=image-png-Aug-11-2026-02-24-42-9571-AM.png) **5.** Find **Australia/Hema4WD-2022** and tap on the info icon to the right of this heading: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-25-17-5988-AM.png?width=550&height=322&name=image-png-Aug-11-2026-02-25-17-5988-AM.png) The size cached should show approx 2.1GB - tap on **Delete Maps**: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-25-47-1639-AM.png?width=550&height=324&name=image-png-Aug-11-2026-02-25-47-1639-AM.png) ***Note** - this is removing the downloaded maps but will not affect user logins or user data such as tracks/points.* **6.** Once done, close any open menus, then tap the top left corner **Main Menu** then **Quit App:** ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-26-49-8152-AM.png?width=550&height=325&name=image-png-Aug-11-2026-02-26-49-8152-AM.png) **7.** Head back into **Updates** and tap on **Maps 2026.Q2** to start the map download: ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-28-20-4278-AM.png?width=550&height=319&name=image-png-Aug-11-2026-02-28-20-4278-AM.png) **-- IMPORTANT -- PLEASE FOLLOW THE BELOW IMPORTANT STEPS TO RE-DOWNLOAD 4WD MAPS** **8.** Once the map has completed downloading and installing, head back to **4WD Maps** and tap on **Map List** again (lower left corner): ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-23-19-6558-AM.png?width=550&height=322&name=image-png-Aug-11-2026-02-23-19-6558-AM.png) **9.** Tap on **My Online Maps**, then expand **4WD \> Packages \> Hema 4WD Maps 2022:** ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-30-02-1289-AM.png?width=549&height=340&name=image-png-Aug-11-2026-02-30-02-1289-AM.png) **10.** Tap on **Hema 4WD Maps 2022** to re-download the maps package for **4WD Maps:** ![](https://kb.hemamaps.com/hs-fs/hubfs/image-png-Aug-11-2026-02-30-16-8398-AM.png?width=551&height=341&name=image-png-Aug-11-2026-02-30-16-8398-AM.png) - 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