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HX-1 Navigator [General] - When trying to register my HX-1, it says there is already an account with this user name.

Author: Robert Taylor Reference Number: AA-00529 Views: 976 Created: 2016-11-21 06:27 Last Updated: 2016-11-25 09:31 44 Rating/ 4 Voters

If you try to register your HX-1, and you see a message saying

This username already exists. Please try again with a different email address.

"Username Already Exists" message

The most likely reason why this might happen is that your account already exists in the Hema Explorer Cloud (http://cloud.hemaexplorer.com).

You might have created an account to use with the Hema Explorer app, or signed into the Cloud to have a look around.

If you have a Cloud account, but have forgotten the password, go to to the password reset page to reset your password:

https://cloud.hemaexplorer.com/user/password/reset/

When you register your HX-1, it links your HX-1 serial number it to your existing Cloud account if you sign into it.

Simply use the SIGN IN TO MY ACCOUNT button on the HX-1 registration page, and enter your Cloud username and password, and your HX-1 will be linked.

See the Quick Start section of the HX-1 eGuide for more information.


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