If you try to register your HX-1, and you see a message saying
This username already exists. Please try again with a different email address.
The most likely reason why this might happen is that your account already exists in the Hema Explorer Cloud (http://cloud.hemaexplorer.com).
You might have created an account to use with the Hema Explorer app, or signed into the Cloud to have a look around.
If you have a Cloud account, but have forgotten the password, go to to the password reset page to reset your password:
When you register your HX-1, it links your HX-1 serial number it to your existing Cloud account if you sign into it.
Simply use the SIGN IN TO MY ACCOUNT button on the HX-1 registration page, and enter your Cloud username and password, and your HX-1 will be linked.
See the Quick Start section of the HX-1 eGuide for more information.
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