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Hema Explorer [General] - My data (tracks, waypoints, etc.) does not seem to have synced to the Cloud

Author: Robert Taylor Reference Number: AA-00487 Views: 9090 Created: 2015-05-14 10:23 Last Updated: 2018-02-21 09:47 69 Rating/ 4 Voters

ATTENTION!

For data syncing to work, it is very important that the date and time on your device is correct (or at least pretty close to the current date and time).

If your device has a date and time which varies from the true date and time by a significant amount, data sync will likely not work!

The sync operation requires some free space to package up data to sync to your Cloud account, so a very full device will struggle to sync correctly.

Occasionally, your track data might not sync to your Cloud account due to a communication failure (internet service interruption, etc.)

It might be worth trying the following if this occurs.

On iOS (Apple) devices

Open the My Data - Tracks panel

My Data - Tracks panel

You will see a list of tracks which are on your device.

Track - Visibility ON

Find the tracks(s) which are not syncing to your Cloud account.

Tap the Track Visibility button to hide the track

Track - Visibility OFF

Open the Settings panel

Tap the Last Sync button to initiate a manual sync

Last Sync option

Check to see if the track(s) in question have now synced to your Cloud account.

Once the track(s) in question are synced, you can turn on the track visibility again.



On Android devices

Open the My Data - Tracks panel

By default, tracks and routes are set to "Showing", meaning that they appear overlaid over the map panel.

Route - Showing

Find the tracks(s) which are not syncing to your Cloud account.

Tap the Track Showing button to hide the track

Route - Hiding

Open the Settings panel

Tap the Last Sync button to initiate a manual sync

Last Sync button

Check to see if the track(s) in question have now synced to your Cloud account.

Once the track(s) in question are synced, you can turn on the track visibility again.

If the process above does not result in a clean sync, try this:

Open this web page ON YOUR DEVICE

https://cloud.hemaexplorer.com.au/open/sync.forceallpush

It should launch Hema Explorer and start a sync. When finished, it should show today's date next to Last Sync in Settings, but depending on how much data is syncing, it could take a few minutes.



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