Tech Support Knowledgebase Browse
 
Tools
Rss Categories

Hema Explorer [Android] - App does not seem to be tracking me properly

Author: Robert Taylor Reference Number: AA-00401 Views: 4577 Created: 2014-05-05 08:58 Last Updated: 2014-09-18 10:02 0 Rating/ Voters

You may see one or more of the following symptoms:

  • The app cannot find where you are
  • There is no position indicator (showing your current position, normally in the center of the screen)

These symptoms may indicate  that you may not have Location Services switched on for the app within your device Settings.

GPS location information is obtained on Android by communicating with a system service (typically called "Location Services").

All apps which require a fix get it through Location Services on the device.

If Location Services does not provide the correct information, the app cannot do anything about it.

Shown below is a typical Android Settings screen showing the Location panel of the device Settings. The current settings shown is here is ON.

Location Settings

NOTE!

There are a number of Android devices which have had problems with GPS circuitry in the past (early ASUS Transformer model, and some Toshiba tablet models are known), so if you are having issues with your device, search Google for information related to your specific device / model's GPS performance.


Please rate articles! It helps us to ensure that you can find relevant information in the Knowledgebase.
You can use the Please rate this article option from the Tools menu at upper-right.
Comments left when rating articles are not replied to, although they are viewed and taken into account.
If you have an issue you need help with, please submit a ticket at Hema Tech Support

Content found in the Knowledgebase is accurate as at time of publication.
Copyright © 2015 Hema Maps Pty Ltd